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Frequently Asked Questions
General
Q: How can you afford to deliver for just $8.95?
A: The same way you get to Carnegie Hall…practice, practice, practice. Just kidding. Our online-centric presence means we don’t have many of the same costs associated with “brick and mortar” places. Our reduced costs allow us to pass those savings on to you. All we charge is a low flat delivery and small per item handling fee...no hidden costs or minimum purchases!"
Q: Where do your groceries come from?
A: From the stores you know and love, places like Trader Joes, Whole Foods, and Bristol Farms, though we're certainly interested in other similar stores our customers might be interested in. Let us know!
Q: Do you accept coupons?
A: Sorry, but we don’t.
Ordering
Q: Do you have a minimum order amount?
A: Nope! Want us to bring you an apple and a bottle of water? You got it!
Q: How do I return or exchange an item?
A: We provide a 100% guarantee on everything we sell. If you’re not happy with any part of your purchase, simply get in touch with us at customerservice@wellgetthefood.com for a replacement or store credit.
Q: Do you make substitutions?
A: Yes. Occasionally an item will be out of stock. If that happens, we will either provide a similar substitute or refund you the amount. In the event the substitute costs less than what you originally purchased, you’ll also get that amount refunded. In the event it costs more, we’ll waive the extra charge.
Q: How do I cancel or change an order?
A: Don’t feel like those organic olive oil wheat wraps anymore? Ordered those flaxseed frozen waffles and decide you’ll pass on the breakfast foods? Well, make sure to get them next time because they are GREAT. But for the time being, simply contact us at customerservice@wellgetthefood.com within 30 minutes of placing your order. There is absolutely no charge for cancelling your order.
Q: Can I add items to my order?
A: Of course! Just shop as usual, and at checkout click the “Add Items to Order” button that will appear if you have a pending order. There is no charge for adding products to your order.
Q: What types of payments do you accept?
A: We accept cash, American Express, Discover, Master Card, Visa, and withdrawls from your Shopping Funds. You’ll be able to determine the method you want to use during the checkout process. Click here for more information on our Shopping Funds.
Q:Transactions Involving Alcoholic Beverages
A: Alcoholic beverages may only be purchased by individuals, including without limitation Customers, who are at least twenty-one (21) years old ("Legal Age"). If you are a Customer, you expressly represent and warrant that: (i) you are of Legal Age; and (ii) you will provide bona fide identification showing your Legal Age to your Personal Shopper upon delivery to you pursuant to the Personal Shopper Services of any Groceries that include Alcoholic Beverages.
We'll Get The Food does not charge any fee with respect to Alcoholic Beverages or Customer's purchase of Alcoholic Beverages from retailers. When Customer places an order for Alcoholic Beverages using the Website ("Alcoholic Beverage Order"), such Alcoholic Beverage Order will be either accepted or rejected by the retailer to whom the Alcoholic Beverage Order was placed ("Seller"). Neither We'll Get The Food nor any Personal Shopper has any authority to accept Customer's Alcoholic Beverage Order, and no sale pursuant to Customer's Alcoholic Beverage Order will become final unless and until Seller accepts Customer's Alcoholic Beverage Order. For any Alcoholic Beverage Order accepted by Seller (such accepted sale an "Alcoholic Beverage Purchase"), Customer's credit card shall be charged, and that portion of the funds from Customer's credit card payment that relates to the Alcoholic Beverage Purchase shall be deposited into an account for the benefit of Seller in compliance with applicable alcoholic beverage laws.
Delivery
Q: What days and times do you deliver?
A: We deliver 7 days a week, from 9 am – 11 pm, within 3 hours of your order, and will do our best to deliver within the first hour you specify. We cannot guarantee same-day delivery for orders made after 8pm, though we’ll certainly try. Otherwise, orders made after cut off will be delivered the next morning.
Q: What is your delivery range?
A: Our current delivery area is approximately Sunset Boulevard as its northern border, downtown as its eastern border, the 10 freeway to the south and the beach on the west. However, if you're outside this range and are interested in our service.let us know!
Q: Can I order the same day I want it delivered?
A: We wouldn’t have it any other way, provided you order before our 8pm same day cut-off…and if you miss that by a few minutes, we’ll see what we can do.
Q: Will you deliver to my business or office?
A: Sure! Just let us know if there are any special instructions we need to keep in mind when delivering to you at work (or wherever.)
Q: What happens if you’re late?
A: It’s extremely rare, but we are talking about L.A. traffic. If it ever appears that we’ll be running late, we will do our best to call/text/email you to arrange a new time to drop your groceries off, should that be necessary.
Q: What happens if I’m not home when you deliver?
A: If you're not at home and haven't arranged/notified us that you'd like your groceries dropped off, we'll hold on to them and arrange for a re-delivery. However, we will have to charge another delivery fee of $8.95 as we would be making another trip.
Q: Will you drop off my groceries if I can’t be at home?
A: We would prefer to hand you your goodies in person, but we understand that sometimes that might not be possible. If this is the case, please notify us in the “Special Delivery Instructions” during your checkout. We will do our best to leave your groceries in a secure location but cannot be held responsible for any harm that may befall your provisions.
Q: Do you accept tips?
A: Tipping is absolutely, positively optional. And we mean that literally. Not in a optional-but-not-really sort of way. We hate guilt trips. That being said, they’re always appreciated. But we appreciate you anyway, so don’t worry about it.
Q: Can I have my groceries delivered to an address other than my own?
A: Sure can! During the checkout, you’ll be asked for your delivery address. Just change this address to the one where you want the delivery to be made. Easy as that.
Customer Service
Q: How can I contact you?
A: The best way to get a hold of us is through our contact form. We get these immediately and will reply as quickly as possible. You can also contact us via other avenues by visiting our Contact Us page.
Q: I would like my parents/guardians/friends/benefactors to deposit shipping funds for me to withdraw from, how can I do this?
A: Easy! Just have these good people click the “Shopping Funds” link on our homepage. It’ll walk them through depositing funds into your account. Don’t hesitate to contact us if you need any help!
Q: How does your loyalty program work?
A: We realize how important it is to show our loyal customers how much we care and how important they are to us. So, after every 10th order you make with us, we'll waive the delivery fee.
Q: I want an item that is not on the We’ll Get the Food! Website, what do I do?
A: Tell us about it! We really want to know and do our very best to cater to JUST the items our customers want! Drop us a line at suggestions@wellgetthefood.com and we’ll email you back as soon as we get the product on our site, which we will absolutely strive to do.
Your Account
Q: How do I change my profile?
A: It’s easy! Just sign in, then click “My Account” on top (assuming that’s where it’ll be?) of our home page to access and edit your profile.
Q: How do I retrieve my username and/or password?
A: Just click here to retrieve your username and password.
Security and Privacy
Q: Do you sell or trade my personal information?
A: Never ever ever. We sincerely value your privacy and ensure that your sensitive information is protected and only used internally to improve your experience. You information will only be accessed when you sign in or by your request.
Q: What is We’ll Get the Food!’s privacy policy?
A: You can find that right here, in our appropriately named Privacy Policy.
Q: How do I know my order is secure?
A: WE want you to feel safe while shopping with us. That’s why we use the THAWTE brand to verify our standing. THAWTE verifies our address and business standing for your comfort. In addition, they encrypt all of your personal information, including name, address, and credit card number, as it is submitted to our Webserver. Once received, your personal information is stored in our provider’s secure data center. (Is this the case, and up to date?)
Q: Can I give you feedback/suggestions?
A: Not only can you, but we absolutely encourage it! Just write us here with any comments, suggestions, or feedback you might have!


 
 
 
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